We're Hiring!

Insight + Creativity = Value.

That’s Pilot°’s formula for delivering evidence-based marketing and communications magic. We’re driven by results, inspired by social purpose, and recognized as an industry leader. Now, we’re looking for a crew ready to make waves and grow into the agency’s future leadership.

Compensation & Benefits

• Competitive salary, reflective of experience and expertise.
• Comprehensive health benefits.
• RRSP contribution package.
• Opportunities for professional growth.

Executive Assistant

The Right Hand of the Captain

You keep the ship sailing smoothly—no missed meetings, no lost files, no chaos (unless it’s the creative kind). With a background in executive management and administration, you bring efficiency, diplomacy, and an uncanny ability to anticipate what’s needed before anyone asks. Your mission: keep the President and Executive Chair organized and ahead of the game. Bonus points if you thrive on lists, schedules, and the occasional power move.

Key Responsibilities

1. Executive & Administrative

• Support Manage schedules, calendars, and meetings, ensuring seamless coordination.
• Act as a gatekeeper, prioritizing tasks, managing correspondence, and screening requests.
• Prepare, proofread, and format documents, presentations, and reports.
• Maintain confidential records, files, and databases with accuracy and discretion.
• Handle travel arrangements, expense reports, and logistics for executive engagements.

2. Operational & Project Coordination

• Oversee day-to-day administrative operations, ensuring the leadership team stays focused on high-priority objectives.
• Manage special projects and research, gathering insights and preparing executive briefings.
• Coordinate board meetings, internal strategy sessions, and stakeholder communications.

3. Communication & Liaison

• Represent the Executive Office in written and verbal communications, ensuring clarity and professionalism.
• Act as a point of contact between executives, clients, and internal teams.
• Ensure key decisions and action items are tracked, communicated, and executed.

What We’re Looking For

• Experience: Minimum 5+ years in executive administration, office management, or high-level support roles.
• Education: Degree or diploma in Business Administration, Communications, or a related field.
• Strong Organizational Skills: Ability to juggle multiple priorities with accuracy and efficiency.
• Excellent Communication: Professional verbal and written skills for high-level interactions.
• Tech-Savvy: Proficiency in Microsoft Office Suite, project management tools, and digital collaboration platforms.
• Problem-Solving Mindset: Ability to anticipate needs and proactively resolve issues.
• Discretion & Confidentiality: Handles sensitive information with utmost professionalism.

 

Content Writer

The Wordsmith Extraordinaire

Words aren’t just your thing—they’re your superpower. You can flip between ad copy, website content, and pitch-perfect proposals with ease. Whether crafting a compelling call to action or nailing a client’s unique voice, you write with precision, flair, and a little je ne sais quoi. If misplaced apostrophes keep you up at night, you belong here.

Key Responsibilities

1. Content Development & Writing

• Create marketing copy for advertising, websites, social media, email campaigns, and brochures.
• Write long-form content, including blogs, whitepapers, and reports, that educate and engage audiences.
• Develop client proposals, brand messaging, and tone-of-voice guidelines.
• Craft SEO-optimized content that ranks and converts.

2. Editing & Proofreading

• Ensure all written materials adhere to brand voice, style, and quality standards.
• Proofread and edit content for grammar, clarity, and accuracy.
• Provide feedback and collaborate with designers, marketers, and clients to refine messaging.

3. Research & Brand Storytelling

• Conduct industry research to develop well-informed, authoritative content.
• Write compelling brand stories that differentiate clients from competitors.
• Ensure messaging aligns with marketing strategies and audience needs.

What We’re Looking For

• Experience: Minimum 3-5 years in copywriting, content development, or editorial roles.
• Education: Degree in Journalism, Marketing, English, or Communications.
• Writing Mastery: Exceptional grammar, storytelling, and persuasive writing skills.
• Versatility: Ability to write across multiple platforms, tones, and industries.
• SEO Knowledge: Understanding of keyword optimization and digital content best practices.
• Editing Skills: Ability to self-edit and refine drafts before submission.
• Deadline-Driven: Comfortable working in a fast-paced, high-output environment.

 

Web Developer

The Digital Architect

You dream in pixels, build with code, and bring ideas to life online. Design, UX, and development? You speak them fluently. You solve problems before clients even know they exist, and you bring their digital visions to life—on time, on budget, and looking fantastic. The internet is your playground, and you make it better one website at a time.

Key Responsibilities

1. Website Development & Coding

• Develop custom, high-performance websites using HTML, CSS, JavaScript, and CMS platforms.
• Implement responsive design for optimal performance across all devices.
• Optimize sites for speed, security, and accessibility.

2. UX/UI Implementation

• Work closely with designers to translate visual concepts into functional sites.
• Enhance user experience (UX) through intuitive navigation and seamless interactions.
• Conduct A/B testing and usability analysis to improve performance.

3. Technical Support & Maintenance

• Troubleshoot bugs, errors, and performance issues.
• Maintain website updates, security patches, and backups.
• Ensure cross-browser and cross-platform compatibility.

What We’re Looking For

• Experience: Minimum 3-5 years in web development, front-end/back-end development, or UX/UI design.
• Education: Degree in Computer Science, Web Development, or equivalent experience.
• Proficiency in: HTML, CSS, JavaScript (React, Vue, or similar frameworks) CMS platforms (WordPress, Shopify, Webflow, etc.) SEO, site performance optimization, and security best practices
• Problem-Solving Mindset: Ability to troubleshoot and debug efficiently.
• Detail-Oriented: Ensuring pixel-perfect accuracy and smooth functionality.
• Agile & Collaborative: Works well in fast-paced environments with designers, marketers, and clients.

 

Account Manager

The Master of the Marketing Multiverse

You’re equal parts strategist, diplomat, and air traffic controller. Clients love you, creatives respect you, and deadlines fear you. You keep projects on track, communications clear, and expectations managed—ensuring that everything from concept to execution is seamless. If juggling priorities is your Olympic sport, let’s talk.

Key Responsibilities

1. Account & Project Management

• Serve as the primary liaison between clients and the agency team.
• Ensure the daily functions of the account run smoothly, including billing, tracking reference materials, and maintaining competitive insights.
• Oversee the execution of client projects, ensuring deliverables meet timelines, budgets, and client expectations.
• Manage project budgets and track monthly financial forecasts to ensure revenue goals are met.
• Maintain high standards in workflow management, offering ongoing feedback to teams.
• Coordinate with creative teams (designers, writers, video producers, vendors, and multimedia specialists) to ensure alignment with project objectives.

2. Research & Strategy Contribution

• Provide input on strategic direction and campaign execution.
• Contribute creative ideas that align with client goals and project strategies.
• Track and report key metrics (KPIs) to measure project performance and client success.

3. Client Communication & Relationship Management

• Maintain top-tier client service, acting as a point of contact for daily operations.
• Issue client contact reports and ensure all follow-up actions are documented and completed.
• Keep clients informed of industry trends and competitor activities that impact their campaigns.

4. Writing & Documentation

• Draft and distribute client reports, summarizing meetings and feedback.
• Assist with research and development of marketing, communications, and advertising plans.
• Identify information gaps and conduct secondary research as needed.
• Ensure accuracy in fact-checking, editing, and proofing of all client-facing materials.
• Manage internal and external client approvals for key deliverables.

What We’re Looking For

• Experience: Minimum 5+ years in account management, writing, editing, or research. Marketing agency experience preferred.
• Education: Degree in Marketing, Communications, Journalism, Business Administration, or equivalent.
• Strong Communication Skills: Exceptional verbal and written abilities for both client interactions and internal team collaboration.
• Project Management Proficiency: Experience in overseeing budgets, timelines, and deliverables.
• Technical Knowledge:
  • Proficiency in Microsoft Office Suite.
  • Working knowledge of creative production processes (print, digital, and multimedia).
  • Familiarity with project management tools and databases for tracking project progress.
• Detail-Oriented Mindset: Ability to handle multiple tasks with precision and efficiency.
• Mentorship Ability: Provide guidance to junior team members.
• Commitment to Deadlines & Budgets: Strong organizational skills to meet business goals.

 

Account Director

The Agency Navigator

You see the big picture, the small details, and everything in between. Clients count on you to understand their needs (sometimes better than they do) and deliver creative, strategic solutions. You don’t just manage projects—you lead them, from research and insights to campaigns that make an impact. Five-plus years in an agency? We’re ready to roll out the red carpet.

Key Responsibilities

1. Team Leadership & Project Management

• Oversee day-to-day operations related to client accounts.
• Provide clear leadership and direction to the account management team.
• Offer ongoing strategic feedback to internal teams, ensuring objectives align with client goals.
• Guide creative teams, including designers, writers, and multimedia developers.
• Maintain high standards of execution across all deliverables.

2. Research & Strategy Development

• Develop comprehensive marketing strategies and campaign concepts.
• Generate innovative ideas that align with client objectives (events, advertising, branding, etc.).
• Establish key performance indicators (KPIs) to measure project success.

3. Writing & Content Development

• Draft and refine marketing, advertising, and communication plans.
• Write compelling copy that reflects deep strategic insights.
• Identify information gaps and conduct necessary primary and secondary research.
• Ensure accuracy, clarity, and consistency across all content.

4. Client Relationship Management

• Provide top-tier service and strategic counsel to clients.
• Maintain organized client communication, ensuring timely follow-ups and clear documentation.
• Keep clients informed about industry trends and competitive insights that enhance their ROI.

What We’re Looking For

• Experience: Minimum 5+ years in a marketing communications agency.
• Education: A degree in Marketing, Communications, Journalism, or Business Administration (or equivalent).
• Creativity: A natural inclination towards ideation and problem-solving.
• Technical Knowledge: Proficiency in marketing tools, project management software, and Microsoft Office Suite.
• Leadership & Mentorship: Ability to guide and inspire teams.
• Attention to Detail: Ensuring quality control across all outputs.
• Deadline-Driven: Commitment to meeting deadlines and budget targets.

 

Project & Workflow Manager

The Agency’s Secret Weapon

If timelines, budgets, and deliverables had a superhero, it would be you. You live for efficiency, excel at managing teams, and can spot a bottleneck a mile away. Whether it’s production schedules, approvals, or making sure everyone knows exactly what’s next, you keep the gears turning so the creative magic can happen. You are the Maestro of Organization. From databases to digital tools, you’re the behind-the-scenes genius making sure everything is where it should be (physically and digitally). If "organized chaos" is your love language, we need to talk.

Key Responsibilities

1. Project Management & Workflow Optimization

• Develop and maintain project timelines, task lists, and production schedules.
• Ensure workflows are clear, efficient, and scalable, keeping projects on time and within budget.
• Oversee approval processes, ensuring key stakeholders sign off at each stage.
• Identify and resolve bottlenecks before they become roadblocks.

2. Resource & Team Coordination

• Allocate tasks and resources across creative, strategy, and account teams.
• Manage internal collaboration tools, databases, and workflow systems.
• Coordinate with freelancers, vendors, and external partners to meet project requirements.
• Serve as the go-to problem solver when priorities shift or unexpected challenges arise.

3. Process Improvement & Digital Organization

• Implement best practices for project tracking, reporting, and team communication.
• Optimize and maintain digital file structures, project management software, and asset libraries.
• Monitor budget tracking, invoicing, and project-related financials.
• Work closely with leadership to evaluate and refine operational efficiency.

What We’re Looking For

• Experience: Minimum 5+ years in project management, operations, or workflow coordination within a marketing, advertising, or creative agency.
• Education: Degree in Business Administration, Project Management, Marketing, or equivalent experience.
• Strong Organizational & Leadership Skills: Ability to coordinate multiple teams, priorities, and projects with ease.
• Technical Proficiency: Familiarity with project management tools (Function Point, Asana, Monday.com, or similar).
• Working knowledge of creative production processes, digital marketing, and agency operations.
• Proficiency in Microsoft Office Suite, Google Workspace, and digital asset management systems.
• Analytical & Problem-Solving Mindset: Ability to foresee challenges and proactively implement solutions.
• Deadline-Driven: Ability to balance multiple fast-moving projects while maintaining quality control.
• Detail-Oriented Yet Agile: Thrives in structured environments but adapts to changing priorities with ease.

 

Why Pilot°?

Bespoke office in the heart of downtown, state-of-the-art work tools, ergonomic workspace designed for productivity, and an awesome team that’s ready to welcome you aboard our flight! Highly competitive compensation, health plan, and retirement savings benefits.

Think you’ve got what it takes?

Apply by February 15, 2025

Send your CV and cover letter to info@pilotcom.ca